Refund and cancellation policyIf something goes wrong with a payment, you get your money back.
The only thing sold here is a paid CV layout, for ₹11, once. This page covers when that is refunded and how.
Updated 4 November 2026
When we refund
Write to us within 7 days of paying, and we refund the full amount if:
- you were charged, but the layout did not unlock and we cannot fix it within 2 working days;
- you were charged more than once for the same layout;
- you paid for a layout your account already owned;
- the layout does not download or open properly and we cannot fix it;
- you bought the wrong layout by mistake.
A layout is delivered the moment it is paid for, so outside these cases we do not refund a purchase once made. The free tools and free layouts cost nothing, so there is nothing to refund for them.
How to ask
Email hireorbit.app@gmail.com from the address you signed in with, and tell us which layout, when you paid, and the Razorpay payment ID if you have it (it is in the receipt Razorpay emails you). We reply within 2 working days.
How long it takes
Once we approve a refund, we start it the same day, back to the account or card you paid from. Your bank then usually takes 5 to 7 working days to show it. When a layout is refunded, it is locked again on your account.
Cancellation
There are no subscriptions, so there is nothing to cancel later. Until you complete the payment you can close the payment window at any time and nothing is charged. If money leaves your account but the payment does not complete, Razorpay returns it automatically, usually within 5 to 7 working days.